By
WHALErn
I ordered an ATV through ElectriRide a ( Pioneer 1500w Power E-Grizzly Electric ATV ), on February 13, 2024. They ( ElectriRide ), ordered it from the manufacture on February 28, 2024. Not sure when it shipped, but it arrive here at my house on June 25, 2024. I live in Hawaii.
Unpacking it, I quickly became aware that this was not the ATV that I ordered. The package had some damaged, but not major. After unpacking it, it was very obvious that this was not the ATV that I had ordered, plus it was missing some a number of parts, namely the rear rack & no instruction or electrical circuit layout, just to name a few. A couple of days later I found ( 2 ) small two burnt holes in the upper frame, right side, also. Several days later I tried to charge the batteries on the ATV, after plugging it in for over 4 hours, “NO CHARGE” , I checked the charger’s output voltage, it read “ “ 0 “ volts, the charger needs to be replaced also.
The next day, I reported all of this to ElectriRide, & they asked for photos, which I later that day send to them. They said they would look into it and get back to me. For the last 2 1/2 weeks, I have been calling them (playing phone tag ) & emailing them, basically getting the same message back from them. They sent me e-mails “ we will get back to you “ or “ Please rest assured that we are committed to resolving this matter to your satisfaction. “. As of today, that message was 10 day ago, and it’s been 3 weeks after receiving the wrong ATV. And 5 months from the time of ordering the ATV.
The ATV that this looks the most similar/closest to the one that I received is the ( Pioneer 48v 1000w Adult ATV Electric ) in their catalog, but there are a number of differences to it also. ( Mostly it’s a 1000 watts motor, not a 1500 watts motor ATV, plus a number of other things also ). The suspension & wheels are completely different, along with some of the electrical components, and it was missing the rear rack also. Along with some other minor things.
I seem to be getting nowhere with communicating with them, (ElectriRide ) in getting this mix-up / changes resolved after calling / emailing them pretty much daily for over 3+ weeks, I am turning to you, the ATV community for any suggestions for helping me to solve my problem.
Please leave any suggestion / ideas, you thing might help me solve this problem, or who to contact that might be able to help..
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